DISCLAIMER It has come to our notice that an application listed on Google Play Store called “Coin track Loan-online Loan” is misusing our Corporate name and fraudulently referring to Prayas Financial Services Private Limited (Prayas) as one of their “Primary NBFC Partners”. We would like to clarify and Inform the public at large that Prayas has no association whatsoever with Coin track Loan or any entities or persons connected therewith. We recommend you exercise caution when dealing with these entities and doing so will be at your own risk.

About Us

Prayas Financial Services Pvt Ltd (PFSPL) is a Non-Banking Financial Company – Microfinance Institution (NBFC–MFI), registered with the Reserve Bank of India and commenced operations on February 6, 2020. Incorporated on March 3, 2017, PFSPL is committed to empowering financially underserved households and informal micro-enterprises by providing them with access to need-based financial products and services that promote self-sufficiency and economic resilience.

PFSPL is a wholly owned subsidiary of Ananya Finance for Inclusive Growth Pvt Ltd (Ananya), a reputed NBFC with over a decade of experience in advancing financial inclusion for undeserved MSMEs and low-income households. Through this association, PFSPL continues to advance Ananya's developmental mission of uplifting low-income populations, helping them overcome financial barriers, and improving their quality of life.

By facilitating access to credit and essential financial tools, PFSPL strives to foster entrepreneurship, livelihood enhancement, and sustainable economic growth in underserved communities. Its focus lies in supporting income-generating activities such as small retail and service enterprises—including tea stalls, grocery shops, beauty parlours, welding units, repair workshops, fruit and vegetable vending—as well as agricultural and allied ventures.

To ensure efficiency and transparency, PFSPL has implemented a fully automated end-to-end technology stack, enabling a seamless and paperless customer journey. The company's in-house proprietary Business Rule Engine (BRE) automates credit decisioning based on bureau data, while the Aadhaar–Bank Account–UPI integration ensures smooth digital operations. The technology framework combines in-house innovations with strategic external partnerships to enhance both customer and employee experiences.

Today, PFSPL is a trusted financial partner for low-income households and micro-entrepreneurs seeking growth and financial stability. Guided by a strong social mission, the organization firmly believes that equitable access to finance can catalyse lasting social and economic transformation. With a focus on empowering women to achieve economic independence and build sustainable livelihoods, PFSPL continues to expand its outreach through a network of branches across Gujarat, Rajasthan, Madhya Pradesh, Bihar and Uttar Pradesh.

Vision and Mission

Vision

Our Vision is to build a society 'where citizens have equal and sufficient economic and social opportunities to improve their standard of living, and where they can contribute productively towards the overall development of the country'.

Mission

Our Mission is to promote the general well-being of the poor women in the provinces and transform these provinces into self-reliant, self-managing, just and peaceful living communities.

Board of Directors

Products

Our lending ethos focuses on promoting income-generating activities, thereby empowering individuals and informal enterprises to embark on their entrepreneurial journeys and enhance their economic prospects. We provide loans to our valued members for starting new economic activity or for enhancing the capacity of the existing income generating activity. Our focus is primarily on women and microfinance graduates located primarily in small towns and villages in the north and western part of India. We also bundle credit life insurance to provide financial protection from untimely demise of member or co-borrower. Our loans are currently priced at a minimum, average, maximum ROI of 28% p.a. on a reducing balance method.

Our Partners

Success Stories

Grievance Redressal Mechanism

CHANNELS AVAILABLE TO CUSTOMERS FOR GRIEVANCE REDRESSAL

Ananya Finance for Inclusive Growth Private Limited | CIN: U65993GJ2009PTC056691

Customers or any person having a grievance against the Company's services or employees may approach any of the channels listed below. All complaints are acknowledged with a unique tracking number.
STEP 1 – FIRST CONTACT
Direct
Customer may directly approach the nearest branch of the Company to raise a grievance.
Walk-In
Visit any branch and record your grievance in the Complaints Register.
Website
Submit your grievance online at: prayasfinance.com
Email
Writing Letter
Send a written complaint to:
Prayas Financial Services Pvt Ltd, Corporate Office: 108, on 1st floor, Orchid Business Park, Sohna Road, Sector-48, Gurgaon, Haryana - 122018
Toll-Free Number
Toll-Free: 1800 572 4548
Open: 9:30 am – 6:30pm, Mon–Sat
3rd Sat: 09:30 am to 03:00 PM
After-hours calls recorded; callback on next working day.
STEP 2 — GRIEVANCE REDRESSAL OFFICER (GRO / PRINCIPAL NODAL OFFICER)
Grievance Redressal Officer (Principal Nodal Officer) · INTERNAL ESCALATION
Name: Mr. Amit Tikku
Mobile No: 7861876358
Designation: GRO

Name: Mr. Sanjay Mehta
Mobile No: 9560222141
Designation: PNO
Email:
sanjay.mehta@prayasfinance.com /
Complaints@prayasfinance.com
Address:
108, on 1st floor, Orchid Business Park, Sohna Road, Sector-48, Gurgaon, Haryana – 122018
⏱ Resolution turnaround time: 30 days | Unique tracking number issued for every grievance | After-hours calls recorded; callback on the next working day
If the complainant is not satisfied with the resolution provided by the Grievance Redressal Officer (Principal Nodal Officer) OR if resolution is not received within 30 days, the complainant may escalate to:
STEP 3 — EXTERNAL ESCALATION
SRO - Sa-Dhan
GRO: Mr. Ardhendu Nandu
Contact: 011-47174018
Email: nandi@sa-dhan.org
The Ombudsman — RBI
Reserve Bank of India Office of RBI Ombudsman 4th Floor, Riverfront House Behind H. K. Arts College Between Gandhi and Nehru Bridge Pujya Pramukh Swami Marg (Riverfront Road-West) Ahmedabad - 380009
STD Code: 079
Tel: 26582357

Email: crpc@rbi.org.in
Web: cms.rbi.org.in

Notes:
  1. Calls after office hours are recorded; the concerned official calls back the customer on the next working day.
  2. Customers are issued a unique tracking number for every grievance raised with the Company.
  3. Turnaround time for resolution of grievances is 30 days.
  4. Chief Compliance Officer: Ms. Divya Rathi, 108, on 1st floor, Orchid Business Park, Sohna Road, Sector-48, Gurgaon, Haryana - 122018.
  5. Displayed in compliance with the directions of the Hon'ble High Court of Delhi in W.P.(C) 16659/2022 & CM Appl. 52510/2022.

Contact us

Feel free to reach us anytime we will be more than happy to help you always

Location:

Corporate Office: 108,1st Floor,Orchid Business Park Sector-48, Gurugram - 122018, Haryana, India.


Registered Office: G-901, 9 th Floor, Titanium City Centre, 100 Ft Road, Satellite, Ahmedabad, Gujarat - 380015

Email:

care@prayasfinance.com

Call:

0124-4002821

Open Hours:

Mon-Sat: 9:30 am to 6:30 pm

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